Cancellation Questions

Common questions in relation to cancellations

Chris Colwell

Last Update 2 years ago

What is the cancellation policy?

Our villas have different cancellation policies, and these are clearly displayed on both the Freelance villas listing, on the calendar/price panel (see pic) and listed in full (see pic) below, these details are also in your Freelance Villas confirmation email.

You will also find full booking details & Invoice in your Guest Area

How do I cancel my booking?

If you wish to cancel your booking, please contact us with details of your reservation as soon as you can.

At that point, our Customer Care team will help you with the cancellation process. Cancellation policies vary from villa to villa, so it is important to read the terms prior to booking. All cancellation policies are time-sensitive, so please let us know as soon as possible.

What is your COVID cancellation policy?

If you can’t travel due to Covid-19 restrictions, we’ll always refund you in full. The full details are here.

Was this article helpful?

1 out of 1 liked this article

Still need help? Message Us